Showed the samples to the supplier and agreed to make them, now I received the goods that do not correspond to the stated order. Please change the product
dissatisfied with the product
Response form supplier:
Dear partner, due to the incomplete information display and unclear text description in the sample pictures you provided in the previous communication, your customization requirements are rather special, not conventional products, and we confirm them to you according to conventional products.
We will improve the confirmation process for special customizations in the future.
We are a factory, there is a complete after-sales process, after-sales department will give you timely processing ~
11 Apr 2024